Transparent Change: From Email Address

Today we are changing the from email address on all Group-O-Matic messages from help@groupomatic.com to groupomatic@groupomatic.com.  (Note: help@groupomatic.com is still a live address and, as such, you can still use it to get help!)  This change is a result of very useful feedback from our group organizers, who noted that the ‘help’ email address can seem like spam.  Ironically, we had chosen that email address to be helpful and avoid spam folders.

After some consideration, we think groupomatic@groupomatic.com is a good choice because it is unique and obviouslly identifies the source. With this change we also took out ‘groupomatic:’ from the beginning of some of our email subjects as this is now redundant with the from address.  This subject change should further increase our email usability by making the subjects shorter.

Finally, we will consider in the future allowing group-specific from email addresses and/or names.  But for now, we want to stick with one from address in an effort to (cross your fingers) avoid getting our mail put into spam folders initially.  As always, we welcome your feedback. So don’t hesitate to contact us or leave a comment.